Last Updated: October 25, 2026
By placing an order on our website, you acknowledge that you have read, understood, and agree to the terms of this Fulfillment Policy, which governs the delivery and handling of all digital goods and services provided by us.
Everything sold here is a digital perk delivered automatically to your game account or Discord account. Nothing physical is shipped.
Delivery is triggered by Stripe confirming your payment, server-to-server. It does not depend on you staying on the page. You can close the tab as soon as payment completes and your purchase will still be delivered.
Delivery normally completes within moments of payment confirmation.
Clan tag color permissions and Supporter tags are the exception. Both are written to the game server straight away, but the server only reads them when it starts, so the color cannot be set, and the tag does not show, until the next restart. Restarts run every four hours, so the wait is normally up to four hours from purchase. This is how the game server works, not a failed delivery, and no action is needed - the permission is already yours and is waiting.
In rare cases a purchase made in the minutes right before a restart is not picked up by that restart. If the color option is not there after the first restart, wait for one more. If it is still missing after two restarts, open a support ticket in our Discord with your Steam64 ID and the order's "Copy for support ticket" details from your Profile page, and we will sort it out.
Delivery may be delayed by:
Your Steam64 ID is taken automatically from the Steam account you are signed in with. Check that you are signed in to the right account before you buy.
If your purchase includes a Discord role, you must link your Discord account before checkout for that part of the delivery to complete. If you have not, contact us and we will assign it manually.
All purchases are final and non-refundable once delivered. Refunds, cancellations and exchanges are provided only where required by law.
Customers in the EEA and UK: at checkout you ask for immediate delivery and acknowledge that the 14-day right to cancel ends once delivery starts. Section 5 of our Terms of Service explains this. Your legal rights if a perk is faulty are not affected.
If you chose the wrong product, server or duration, contact us within 72 hours of purchase and we will correct it where we reasonably can. After 72 hours, all sales are final. Corrections are a courtesy, not an entitlement.
How to contact support about an order: sign in, open your Profile page, find the order under Recent Orders and press Copy for support ticket. Then open a ticket in our official Discord server and paste it in. That gives us everything we need to look it up in one message.
Perks go to the Steam account you were signed in with when you paid, so make sure it is the right one before checkout.
Contact us before raising a chargeback. Almost every delivery problem is fixable in minutes, and a chargeback raised without contacting support first is a breach of our Terms of Service, which may result in permanent termination and the loss of everything previously purchased.
Bans are not refunded. Breaking the server rules can get your Steam account temporarily or permanently banned. Purchases are tied to that account, so a permanent ban means losing everything bought for it, with no refund, and a temporary ban does not pause or extend a timed perk. A banned account cannot buy from the store. See section 7 of our Terms of Service.
A refund or chargeback does not leave you with the perk. Everything a payment bought is removed automatically the moment that payment is refunded or disputed, whatever the outcome. Disputing a payment to keep priority queue, a clan tag color or a Supporter tag for free does not work.
If your order has not arrived, sign in, open your Profile page, find the order under Recent Orders and press Copy for support ticket. Open a ticket in our official Discord server and paste it in. That gives us the transaction reference, the account and what was bought in one message.
We will look into it and, where the fault is ours, re-deliver the purchase.
This policy describes how orders are delivered. Our Terms of Service is the governing agreement between us, and sets out governing law, venue, termination and everything else. Where the two differ, the Terms of Service applies.
We are not liable for failed deliveries caused by choosing the wrong product, server or duration at checkout, by a Discord account not being linked when one was needed, by third-party outages, or by in-game changes beyond our control. Our liability is limited to the original purchase amount.
For all fulfillment inquiries, modifications, or support requests, open a ticket via our official Discord server, or email us at [email protected]. For anything about a specific order, use the Copy for support ticket button on your Profile page and paste the result into the ticket.